We provide technical support to both licensed and non-licensed customers, so even if you\’re just evaluating our product, we\’ll certainly try to answer your question. You will receive a reply to your question within the following time frames

  • Priority Support customers: max. 24 hours (normally much faster, even on weekends and holidays).
  • Customers: max. 48 hours (normally faster; we may not be available on weekends and holidays).
  • Everyone else: we cannot make any commitments, but we\’ll definitely answer every e-mail.

You can submit support requests by e-mail: